tbje Privacy Policy — How We Protect Your Data

tbje ("we", "our", "us") operates the online gaming platform available at tbje.bet ("the Platform"). We are committed to protecting the privacy and personal data of all players who register and use the Platform, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and across Bangladesh. This Privacy Policy explains how we collect, use, store, share, and protect your personal data, and what choices and rights you have in relation to that data.

This Privacy Policy applies to all personal data we collect through the tbje Platform, including data collected during registration, during gameplay, during financial transactions via bKash, Nagad, Rocket, Upay, bank transfer, or card payment, during customer support interactions, and through our use of cookies and similar tracking technologies on the Platform.

We treat your personal data with care. We do not sell your personal information to third-party advertisers, data brokers, or marketing companies. We share data only in the limited circumstances described in Section 5 of this Policy, and only to the extent necessary to deliver the Platform services or to comply with legal obligations.

We collect personal data across three main categories: data you provide to us directly, data generated by your use of the Platform, and data collected automatically through cookies and similar technologies.

Data You Provide Directly

When you register for a tbje account or interact with the Platform, you provide us with the following categories of personal data:

• Identity data: your full name, date of birth, gender (where provided), and national ID or passport number (provided during KYC verification).
• Contact data: your Bangladeshi mobile number and email address (where provided).
• Financial data: your bKash, Nagad, Rocket, or Upay mobile wallet number; bank account details (where used for transfer); transaction history including deposit and withdrawal amounts and dates.
• Support data: any information you provide when contacting the tbje support team, including the content of your messages and any documents you attach.

Data Generated by Platform Use

As you use the tbje Platform, we automatically record and store the following categories of data:

• Gameplay data: games played, wagers placed, wins and losses, bonus activity, session durations, and responsible gaming tool usage.
• Device and technical data: your device type and model, operating system, browser type and version, IP address, and screen resolution.
• Usage data: pages and sections of the Platform visited, time spent on each section, links clicked, and features used.

Data from Cookies and Tracking Technologies

tbje uses cookies and similar tracking technologies on the Platform. These technologies collect data including:

• Session cookies that maintain your login state and preferences during an active visit.
• Analytics cookies that measure how players use the Platform, which features are most visited, and how the Platform performs technically.
• Security cookies that help us detect suspicious login activity, bot traffic, and potential fraud.

tbje uses the personal data we collect for the following purposes:

• Account creation and management: to register your tbje account, verify your identity and age (21+), and manage your account settings and preferences.
• Transaction processing: to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, or card, maintain your BDT account balance, and issue receipts and transaction records.
• Platform delivery and improvement: to deliver the gaming services you have requested, personalise your experience, and improve the Platform based on usage patterns and feedback.
• Legal compliance: to comply with applicable anti-money laundering (AML) laws, Know Your Customer (KYC) requirements, fraud prevention obligations, and any other legal or regulatory requirements applicable to tbje's operations.
• Responsible gaming: to monitor gameplay patterns for signs of problem gambling, deliver deposit limit and self-exclusion features, and communicate with players who may need support.
• Marketing communications: where you have consented to receive them, to send you information about tbje promotions, bonuses, and seasonal offers relevant to your interests and the Bangladesh market. You may withdraw consent at any time by contacting support.

tbje does not use your personal data to make fully automated decisions that produce significant legal effects without human oversight. Any automated monitoring (for example, fraud detection) is subject to human review before account action is taken.

For each purpose for which tbje processes your personal data, we rely on one of the following legal bases:

tbje does not sell, rent, or trade your personal data. We share data only in the limited circumstances described below, and only to the extent necessary for each purpose.

Service Providers

tbje works with a limited number of trusted third-party service providers who assist in delivering the Platform. These include payment processors (who handle bKash, Nagad, Rocket, Upay, and card transaction data), game technology providers (such as Evolution Gaming and Pragmatic Play, who provide live casino and slot game infrastructure), identity verification services (who process KYC documents), and cloud hosting and infrastructure providers. Each service provider is bound by a data processing agreement that prohibits them from using your data for any purpose other than providing the contracted service to tbje.

Legal and Regulatory Disclosure

tbje may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where we are legally required to do so, or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or harm to another person. Such disclosures are made only to the extent required or permitted by applicable law.

Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of tbje's assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, you will be notified via a prominent notice on the Platform prior to any transfer of your data, and your rights under this Privacy Policy will continue to be honoured.

tbje retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account data (name, contact details, KYC documents): retained for the duration of your account and for a minimum of five years following account closure, to comply with AML and record-keeping obligations.
• Transaction records: retained for a minimum of five years following each transaction, to comply with financial record-keeping requirements.
• Support communications: retained for two years from the date of each interaction, unless a longer period is required due to an ongoing dispute or legal matter.

When the applicable retention period expires, your personal data is securely deleted or anonymised so that it can no longer be associated with you. Anonymised and aggregated data (from which you cannot be identified) may be retained indefinitely for statistical and analytical purposes

As a tbje player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within 30 calendar days.

Right of Access

You have the right to request a copy of all personal data tbje holds about you. We will provide this in a structured, machine-readable format where technically feasible. There is no charge for a first access request within any twelve-month period.

Right to Rectification

If any personal data tbje holds about you is inaccurate or incomplete, you have the right to request that we correct it. You may update certain account details directly through your tbje account settings; for data that cannot be self-corrected, contact our support team.

Right to Erasure

You may request that tbje delete your personal data. This right is not absolute — we may be required to retain certain data to comply with legal obligations (for example, AML record-keeping requirements). Where we are unable to fully delete your data, we will explain the reason and delete as much as we legally can.

Right to Object to Marketing

You have the right to object to tbje processing your personal data for direct marketing purposes at any time. If you exercise this right, we will stop using your data for marketing immediately. This does not affect our right to send you transactional communications that are necessary for the operation of your account.

tbje uses cookies and similar technologies on the Platform to ensure it functions correctly, to measure how it is used, and to maintain the security of player sessions. This section explains the categories of cookies we use and how you can manage them.

Essential Cookies

These cookies are strictly necessary for the Platform to operate. They maintain your login session, remember your language preference, and enable core functionality such as game loading and transaction processing. You cannot opt out of essential cookies while using the Platform, because without them the Platform cannot function.

Analytics Cookies

These cookies help us understand how players use the Platform — which pages are most visited, where players spend the most time, and how they navigate between sections. The data collected by analytics cookies is aggregated and does not personally identify individual players. We use this data to improve the Platform's design, performance, and content. You may opt out of analytics cookies by adjusting your browser settings.

Managing Your Cookie Preferences

You can control and manage cookies through your mobile browser settings. Most browsers allow you to block or delete cookies. Please note that blocking essential cookies will prevent the tbje Platform from functioning correctly and you will not be able to log in or place wagers. Deleting cookies after a session will log you out and reset your session preferences. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

tbje takes the security of your personal data seriously. We implement a range of technical and organisational security measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data in transit between your device and the tbje servers, encrypted storage of sensitive data including financial records and identity documents, access controls that limit which tbje staff can access personal data and for what purpose, regular security assessments of the Platform and its infrastructure, and monitoring of login activity to detect and block suspicious access attempts.

While tbje takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for keeping your own account credentials secure. If you believe your tbje account has been accessed without your authorisation, you must contact our support team immediately so that we can take protective action.

The tbje Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. Our registration process includes age verification steps designed to prevent underage access. If we become aware that we have inadvertently collected personal data from a person under 21, we will immediately delete that data and close the associated account.

If you are a parent or guardian and believe that your child has registered for or used the tbje Platform, please contact us immediately at [email protected]. We will investigate the matter, close any underage account found, and delete all associated personal data as quickly as possible. We encourage parents and guardians in Bangladesh to use available parental control tools on shared devices to prevent underage access to online gaming platforms.

tbje may update this Privacy Policy from time to time to reflect changes in the Platform, applicable law, or our data practices. When we make material changes, we will post a prominent notice on the Platform and update the "Last Updated" date at the top of this page. Your continued use of the Platform after any change is posted constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or complaints about this Privacy Policy or about how tbje handles your personal data, please contact our support team. Our support team is available 24 hours a day, 7 days a week. You can reach us by email at [email protected]. Please include your registered mobile number and a clear description of your concern. We aim to acknowledge all privacy queries within 2 business days and to provide a full response within 30 calendar days.