Responsible Gaming at tbje

At tbje, we believe that online gaming should be a form of entertainment — enjoyable, controlled, and kept within your personal limits. We understand that for the vast majority of our players in Bangladesh, gaming is a recreational activity. However, we also recognise that for a small number of people, gambling can become problematic. That is why we have built a comprehensive set of responsible gaming tools into the tbje platform, and why we take our duty of care seriously.

Every tbje account gives you full, immediate access to a suite of responsible gaming tools including deposit limits, session time reminders, cool-off periods, and self-exclusion. You do not need to call anyone or wait — these tools are available in your account settings around the clock. We actively monitor gameplay patterns for signs of problem gambling, and our support team is available 24 hours a day, 7 days a week to assist any player who needs help.

Deposit limits are one of the most practical tools available to tbje players. You can set a maximum amount that can be deposited into your tbje account per day, per week, or per calendar month. Once your limit is reached, no further deposits via bKash, Nagad, Rocket, Upay, or bank transfer will be accepted until the limit period resets. Setting a deposit limit is free, instant, and fully in your hands.

Increasing a deposit limit requires a 24-hour cooling-off period before the new higher limit takes effect. This deliberate delay is designed to protect you from impulsive decisions. Decreasing a deposit limit, on the other hand, takes effect immediately. We strongly encourage all players to set a deposit limit that reflects their genuine entertainment budget — not their available credit.

A time-out (also called a cool-off period) temporarily suspends your access to the tbje Platform. During a time-out, you cannot log in, deposit, or place any wagers. Time-out periods are available in the following durations: 24 hours, 48 hours, 7 days, 14 days, 30 days, and 6 weeks. Once a time-out is activated, it cannot be shortened or cancelled for any reason — this is by design, so that the tool provides a genuine break when you need one.

Time-outs are ideal when you feel you have been playing more than you intended, when you want to take a holiday from gaming, or when life events such as Eid, Durga Puja, or exam season mean you want to step away from the Platform for a period without permanently closing your account. Your account remains intact and your balance is held securely throughout the time-out period.

Self-exclusion is a more serious tool for players who feel that gambling is having a negative impact on their life. A self-exclusion closes your tbje account for a minimum period of 6 months, with options extending to 1 year, 2 years, 5 years, or permanent exclusion. Unlike a time-out, self-exclusion is not reversible within the chosen period — once activated, the exclusion remains in force until its expiry date, with no exceptions.

During self-exclusion, your account is locked, all marketing communications from tbje are stopped, and if you attempt to open a new tbje account we will close it immediately upon identification. Any balance held in your account at the time of self-exclusion will be returned to your registered payment method (bKash, Nagad, Rocket, or bank account) within a reasonable period. Self-exclusion is free and can be requested at any time by contacting our support team.

If any of these signs apply to you, please do not feel ashamed. Problem gambling is a recognised condition and help is available. tbje's support team is here to assist you confidentially, and we will not judge you for reaching out. Please contact us at [email protected] or use the self-exclusion tool directly from your account settings.

tbje's session timer feature sends you a notification after a set period of play — for example, after 30 minutes, 1 hour, or 2 hours of continuous gaming. This reminder is not a judgment; it is simply a prompt to pause, check your balance, and decide consciously whether you want to continue. Research consistently shows that regular breaks reduce impulsive betting and help players make more considered decisions about their play.

We also recommend reviewing your account activity history regularly. Your account dashboard shows your net deposits, total wagered, and total won over any period you choose. Looking at these numbers honestly — especially your net position — gives you a clear and accurate picture of your gambling activity that is more reliable than memory alone. Many players find that their actual spending is higher than they estimated mentally, which is why tbje makes this information available clearly and without judgement.

tbje is strictly an adults-only platform. You must be at least 21 years of age to register for a tbje account, to make a deposit, to place a wager, or to request a withdrawal. We conduct age verification at multiple points in the account lifecycle: at registration, when you request your first withdrawal, when you make a large deposit, and on a random basis as part of our ongoing KYC compliance programme. Age verification requires you to provide a valid Bangladeshi National Identity Card (NID) or passport.

If you are a parent or guardian and you are concerned that a person under 21 in your household may be accessing a tbje account, please contact us immediately at [email protected]. We take underage access extremely seriously. We will investigate all reports promptly and will close any account found to be held or used by a person under the age of 21 without exception.

If you are concerned that gambling is becoming a problem for you or someone you care about, the most important step is to reach out. You do not need to be in crisis to ask for help. Our support team at tbje is trained to handle responsible gaming conversations with empathy and without judgement. Everything you share with us is treated confidentially.

tbje's responsible gaming support is available around the clock. Whether you are in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh, you can reach our team at any time. We are here to help — not to retain your account at any cost. If the right step for you is self-exclusion, we will facilitate that without question and without any attempt to persuade you otherwise.

Even if gambling does not feel like a problem for you right now, building good habits from the start means you are far less likely to encounter difficulties in the future. Here are tbje's practical tips for keeping your gaming healthy and enjoyable:

• Set a budget before you start and stick to it. Treat your deposit as the cost of entertainment — money you can afford to spend, not money you need back.
• Never gamble with money you cannot afford to lose. This includes money set aside for rent, food, school fees, bills, or family obligations.
• Take regular breaks during gaming sessions. Set a timer on your phone and step away when it goes off — even for just 10 minutes.
• Never chase losses. Accepting a loss and stopping for the day is always the better decision compared to increasing your stakes to try to recover.
• Do not gamble when you are upset, stressed, tired, or under the influence of alcohol. Emotional states impair judgement and lead to decisions you may regret.
• Keep gambling in perspective alongside other activities — sports, family time, social events, and hobbies. Gaming is one form of entertainment among many, not a primary activity or a source of income.

Remember that all casino games — slots, live casino, bingo, and cricket betting — are designed with a house edge. Over a long session or a long period of time, the house mathematical advantage means that the expected outcome for any player is a net loss. Play for the enjoyment of the game itself, not in expectation of profit.